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Teletalk Online Info Center/FAQ



 
 
Dear Subscriber,
We have just focused on some common problems. Day by day our services are increasing, so all the answers are might not be possible to insert in the FAQ. If your desired Question(s) do not exist here, please contact with our Customer Care Center for more queries. Thank you.

  Questions:
  1. What are the requirements to be Teletalk Subscriber?
  2. What are the requirements to be corporate subscriber?
  3. Does Teletalk supply PUK number?
  4. What are the Teletalk Helpline numbers?
  5. What are the Corporate Hot line numbers?
  6. What is the tariff plan?
  7. What is the line-rent of Standard Postpaid?
  8. What is the payment method of postpaid Standard & Shapla package?
  9. Which package is the best for business purpose?
  10. How to migrate from P.C.O. to SHAPLA package?
  11. How to migrate from Standard Prepaid to SHAPLA package?
  12. What is the procedure to change Ownership?
  13. What is the SIM replacement requirement?
  14. How to Lock/Block lost SIM?
  15. What to do, when the mobile has been locked while recharging?
  16. How to activate FnF numbers (Prepaid)?
  17. How to activate FnF in Post-paid?
  18. How to activate FnF in SHAPLA package?
  19. How to delete & check FnF?
  20. What is the FnF Call Rate (Prepaid)?
  21. How to activate and deactivate GPRS?
  22. What is the charging system for GPRS?
  23. How to use handset as a GPRS Modems?
  24. Why Network Problem occurs?
  25. Outgoing call does not established (Balance & Network is OK)
  26. How to lock/unlock (bar/unbar) outgoing call?
  27. How to find the IMEI number?
  28. What should I do? I am Unable to Send SMS.
  29. How can I check my balance (Postpaid)
  30. Which amount of Recharge Card available in market?
  31. Call duration and Charge can be seen in Prepaid but not in Postpaid. Why?
  32. How to block SIM?(Postpaid)
  33. What is EISD Call?
  34. I can�t recharge Cash card (Showing invalid PIN number), what should to do now?
  35. What is the procedure to collect call details?
  36. I have recharged a cash card, but I had not received the confirmation message. Has the card been recharged?
  37. What should to do when I am not getting the bill message?
  38. How to migrate from Rajnigandha to Standard Postpaid?
  39. I like to know my balance by dialing *152# but the balance can not be viewed, in that case what can I do?
  40. I lost my document, what is the procedure to collect duplicate documents?
  41. How can I collect itemized bill?
  42. How to recharge cash card?
  43. Last few months I am not getting any bill. If I like to change my billing address, what should to do?
  44. How many countries are available for International SMS?
  45. When will you introduce other Value Added Services like Welcome Tune, Flexiload Roaming etc facilities?
  46. What is the procedure to deactivate/surrender a SIM?

1.    What are the requirements to be Teletalk Subscriber?

:: Photo Identity Card/Passport/Driving License.

:: 3 copies of passport size photograph.

:: Customer�s Signature & Finger print.

:: Personal Details & Contact information.

2.    What are the requirements to be corporate subscriber?

Teletalk provides the corporate service for any organizations but not for individual users. At least 25 employees/persons are required for corporate connection. Every Connection fee is only Tk.250. Other facilities are: one Second Pulse, Low call rates, FnF, No GPRS registration fee, No use no bill. For more information please contact our Marketing Department, they will help you in this regard.

3.    Does Teletalk supply PUK number?

Teletalk provides 2 PIN & 2 PUK number to the subscriber.

4.    What are the Teletalk Helpline numbers?

Prepaid User Helpline:

1234 (from your Teletalk mobile; Charge Applicable)

9882585-ext-333 (charge applicable)

0155-0157750/60

Postpaid User Helpline:

444 (Charge applicable)

9882585-ext-444

5.    What are the Corporate Hot line numbers?

Hotline is 267 for Teletalk mobile, from Land phone 9882585-200-267. Charge applicable only Tk.0.60/min. excluding VAT.

6.    What is the tariff plan?

Prepaid tariff: Click here for Detail rate plan

Postpaid tariff: Click here for Detail rate plan

7.    How much is the line-rent of Standard Postpaid?

Click here for detail tariff plan of postpaid packages

8.    What is the payment method of postpaid packages?

Postpaid users can pay their bill by using Scratch Card. It is very simple and instant bill pay system. Tk. 30, Tk. 100, Tk. 300 and Tk. 1000 Scratch Card are available at your nearest shop.

Teletalk has a wide range of Bank Booth. It is very flexible to pay bill or deposit any amount against your number. Your balance will be updated depending on bank acknowledgment.

Also you can pay at our Customer Care Center.

9.    Which package is the best for business purpose?

SHAPLA package is the best for business purpose.
Lowest Call Rate than any package. Click her for Detail rate plan

10. How to migrate from P.C.O. to SHAPLA package?

Write MIG and send SMS to 644.

11. How to migrate from Standard Prepaid to SHAPLA package?

Subscriber has to attend at our Customer Care Center & submit the prepaid SIM with the main document. Tk.1150 (Migration fee Tk.150, Deposit Tk.1000), A Photo Identity Card is required.

12. What is the procedure to change Ownership?

:: Transferor & Transferee have to attend at Customer Care Centre with main document.

:: 1 copy photo of current subscriber.

:: 3 copies photo of new subscriber

:: Fee only Tk.100

:: Photo Identity Card /Passport/Driving License required.

If the owner unable to attend, please submit the photo attached by owner & an authorization letter.

13. What is the SIM replacement requirement?

:: Subscriber have show his/her main document

:: SIM replacement fee only Tk.50.

If some how lost the document, Please submit your Photo Identity Card and two copies of passport size Photograph. If the owner unable to attend at our Customer Care Center please send an authorization letter by your representative. FnF numbers or call details may be checked.

14. How to Lock/Block lost SIM?

Fax your main document and an application; or inform your FnF numbers over phone at Teletalk Customer Care Center.

15. What to do, when the mobile has been locked while recharging?

You already recharge your account but some how you punch the same scratch card without check out the balance or punch wrong PIN number three times, your account will be locked for a short time. Please don�t worry; it will automatically be unlocked within very short time. (Approximate duration 30 minutes)

16. How to activate FnF numbers (Prepaid)?

Teletalk to Teletalk:

Write ADD<space>0155XXXXXXX<space>0155XXXXXXX<space>0155XXXXXXX and Send it to 363

Teletalk to other operator:

Write ADD<space>0155XXXXXXX<space>0721XXXXXX<space>) 017XXXXXXXX and send it to 363

17. How to activate FnF in Post-paid?

You can activate 5 FnF numbers in Standard Postpaid and Rajnigandha package.

Write FADD <space> 0155XXXXXXX <space> 0155XXXXXXX <space> 0155XXXXXXX� <space>0155XXXXXXX <space> 0155XXXXXXX and send SMS to 363. It will be activated within 72 hours.

18. How to activate FnF in SHAPLA package?

Shapla package does not support FnF. Its rate lower then FnF

19. How to delete & check FnF?

To delete FnF, Write DEL and send SMS to 363.

To check FnF, Write SEE and send SMS to 363.

20. What is the FnF Call Rate (Prepaid)?

Standard: Teletalk to Teletalk Tk0.75/min, Teletalk to other operator Tk.1.25/min. VAT excluded.
Shadheen: 4 FnF numbers, [2 Teletalk numbers at only Tk. 0.25/min, 2 Other operators at Tk. 0.90/min].
Shadheen66: 4 FnF numbers, [Teletalk numbers at only Tk. 0.25/min & Other operators at Tk. 0.55/min].

21. How to activate and deactivate GPRS?

To activate GPRS service, Write 'reg' and send SMS to 111.

To register monthly unlimited use, write unl or daily unlimited use, write dunl and send SMS to 111.
Itíll be activated within 72hrs and you will be notified. The daily unlimited service spans from 12PM to 12PM nextday upon activation.

You may cancel the unlimited GPRS service, Write UNUNL and send SMS to 111

GPRS Setting:

IP Address: 192.168.145.101
APN: WAP / GPRSUNL (For unlimited user)

22. What is the charging system for GPRS?

Click here to know rates and charges of using GPRS

23. How to use handset as a GPRS Modems?

We can use your mobile phone as a GPRS Modem by using data cable/Infrared/Bluetooth connectivity. Follow your mobile catalog/manual for modem configuration/setup.

24. Why Network Problem occurs?

:: When you travel on high speed vehicle.

:: If you stay at crowded area.

:: Building density too high.

:: Weather, etc.

25. Outgoing call does not established (Balance & Network is OK)

Check your handset and choose LINE-1.

26. �How to lock/unlock (bar/unbar) outgoing call?

Call Barring can be activate/deactivate by using PIN-2 from your mobile phone.

27. How to find the IMEI number?

Press *#06#

28. What should I do? I am Unable to Send SMS.

Please Check the Service center number (+880150159999), Format: Text, Font: medium & other SMS settings.

29. How can I check my balance (Postpaid)

Write BILL and send it to155; or login into our online bill query system.

30. Which amount of Recharge Card available in market?

Prepaid Scratch cards are Tk.30, Tk.100, Tk.300, and Tk.1000.

31. Call duration and Charge can be seen in Prepaid but not in Postpaid. Why?

This system has not yet been introduced in Post-paid.

32. How to block SIM?(Postpaid)

Mobile number, Name, Address Should be checked before block the SIM. If the account is Bar (Bar means outgoing call automatically block from system, it occurs when credit limit exceed) or Suspend (Line is active but incoming & outgoing call automatically block from system), unable to block the SIM.

33. What is EISD Call?

EISD denote Economy ISD Call. BTCL provide that service, only for few countries. Click here for detail information.

34. I can�t recharge Cash card (Showing invalid PIN number), what should to do now?

:: Probably you have punched wrong number

:: Please empty your SMS INBOX and OUTBOX.

:: Check if the Message Service Centre number (+880150159999).

:: If still the problem persists, please contact our Customer Care Center.

35. What is the procedure to collect call details?

:: Customer has to show his/her customer copy.

:: Minimum fee only Tk.100 for a month. Customer also collects the call details of multiple months by extra charges.

36. I have recharged a cash card, but I had not received the confirmation message. Has the card been recharged?

:: Please empty your SMS INBOX and OUTBOX.

:: Check if the Message Service Centre number (+880150159999).

:: If still the problem persists, please contact our Customer Care Center.

37. �What should to do when I am not getting the bill message?

Empty your INBOX and retry to send SMS at 155 to view the bill.

38. How to migrate from Rajnigandha to Standard Postpaid?

:: Customer has to attend at Customer Care Center with the main document.

:: 2 copies photograph

:: Tk.1100 is required (migration fee only Tk.100 & Deposit Tk.1000)

If the subscriber is unable to attend, please submit an authorization letter.

39. �I like to know my balance by dialing *152# but the balance can not be viewed, in that case what can I do?

Dial 1515 and flow the instructions to know your balance. If you feel complexity; please contact our Customer Care Center.

40. I lost my document, what is the procedure to collect duplicate documents?

Apply for duplicate documentation with signature (used in lost document). Teletalk will verify the signature. If the owner is unable to attend, please attach an authorization letter. If the connection is registered for a company, please use company pad.

41. �How can I collect itemized bill?

You have to collect the bill from Customer Care Center. A recommendation letter is required from our Marketing department. A fee of only Tk.100/month is applicable.

42. �How to recharge cash card?

Type the PIN number and send SMS to 154.

43. Last few months I am not getting any bill. If I like to change my billing address, what should to do?

It is really unexpected matter that you are not getting any bill. If you please inform us, we will find the problem why the bill had not reached. If there is any problem in your address which you submitted at Teletalk or you change your location, please contact our Customer Care Center, we will change your address free of charges.

44. �How many countries are available for International SMS?

Australia, Canada, United Kingdom, Malaysia & Saudi Arabia (currently). Many other countries will be attached within a very short time.

45. When will you introduce other Value Added Services like Welcome Tune, Flexiload Roaming etc facilities?

Very soon we will introduce more Value Added Services.

46. What is the procedure to deactivate/surrender a SIM?

Subscriber has to attend at our Customer Care Center with the SIM card, subscriber copy and other related document. Subscriber has to pay the amount beyond account deposit or Teletalk will refund the deposit to subscriber. Subscriber will have to return the SIM card without any condition.

 

 




 
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